2008 Woodie Awards
IT dogged by student complaints about Cat Pro
Lauryn Weber '09
Issue date: 11/10/06 Section: News
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If you have noticed that the Internet through St. Joe's network has been running exceptionally slow or that e-mail attachments are adding encrypted data to your e-mails, you are not alone. There have recently been many complaints about the slowness of the internet, spam, and e-mail attachments.
Many St. Joe's students are also upset by the new Cat Pro system that forces students to make frequent updates. Ann Fonseca, '09 stated, "The updates are annoying, but what I am most upset about is that when I call for help, they tell me I have to bring in my computer. I think they should have better explained to us how to do the updates if the new system is going to require them."
Information Technology is continually working to solve problems such as these and wants students to know what is really going on. Network Manager Stacey Carlin explains that St. Joe's has chosen to work with Cat Pro after dealing with a bad virus that brought the network down during move-in weekend in 2003. Cat Pro checks to make sure students' computers do not have viruses and are not vulnerable to viruses, helping to protect the entire network. Robert Trench, manager of student technology support, also pointed out that with reminders for continual updates, students' Windows and Norton Antivirus will already be up-to-date when they come back to school in January and August, and they will not have to go through as much trouble at the beginning of the year.
Students must realize that this is St. Joe's first year dealing with the Cat Pro program IT said, so they are continually working on it and looking for ways to make it quicker. "It's slow," says Carlin, "but the program is in its infancy right now." St. Joe's IT has taken a lot out of the program to make it run faster, and they are open to making changes, such as the messages that pop up or the amount of time students have to update their computers.
One widespread complaint is that the Internet at St. Joe's has been exceptionally slow lately. Brittney O'Hara, '09 claimed, "My Internet has been very slow, which makes some activities extremely difficult, such as having web conferences with my sister in Singapore."
Many St. Joe's students are also upset by the new Cat Pro system that forces students to make frequent updates. Ann Fonseca, '09 stated, "The updates are annoying, but what I am most upset about is that when I call for help, they tell me I have to bring in my computer. I think they should have better explained to us how to do the updates if the new system is going to require them."
Information Technology is continually working to solve problems such as these and wants students to know what is really going on. Network Manager Stacey Carlin explains that St. Joe's has chosen to work with Cat Pro after dealing with a bad virus that brought the network down during move-in weekend in 2003. Cat Pro checks to make sure students' computers do not have viruses and are not vulnerable to viruses, helping to protect the entire network. Robert Trench, manager of student technology support, also pointed out that with reminders for continual updates, students' Windows and Norton Antivirus will already be up-to-date when they come back to school in January and August, and they will not have to go through as much trouble at the beginning of the year.
Students must realize that this is St. Joe's first year dealing with the Cat Pro program IT said, so they are continually working on it and looking for ways to make it quicker. "It's slow," says Carlin, "but the program is in its infancy right now." St. Joe's IT has taken a lot out of the program to make it run faster, and they are open to making changes, such as the messages that pop up or the amount of time students have to update their computers.
One widespread complaint is that the Internet at St. Joe's has been exceptionally slow lately. Brittney O'Hara, '09 claimed, "My Internet has been very slow, which makes some activities extremely difficult, such as having web conferences with my sister in Singapore."
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